Cloud Portal

Support

How may we be of service?

My hosted application (Abila MIP, Abila FR50, Microix, etc.) is not working.

Examples of support issues related to your application:

  1. Clicking a button in the application results in an error message appearing on the screen.
  2. Executing a function or process in the application fails to complete properly.
  3. Executing a function or process in the application does not produce the results you expected.

How to get support for your product:

Abila (MIP, FR50, Grant Management)
7am - 7pm CT Monday - Friday
800-945-3278

Microix Workflow Modules
9am - 5pm ET Monday - Friday
678-389-4950

Sage (FAS, Abra)
Hours depend on your support plan
866-996-7243

TeamNFP (Payroll TM8, Multi-lingual TM8, etc)
866-748-2933

Acom EZ Content Manager
800-347-3638

My application is working ok but I need someone to show me how to do something new.

Examples of support issues related to product training/consulting:

  1. I need to create a new report but I do not know how.
  2. My bank reconciliation will not balance.
  3. I need help with a mail merge.
  4. How do I change a users security privileges?

How to get support:

Your local business partner will be best suited to assist you with matters of this nature since they likely helped you design and setup your software. Our records show that your business partner (consultant, trainer, etc) is:

NonProfit Technologies (that's us)
9am - 7pm ET
561-659-3570 ext 116

I need technical (IT) assistance related to the cloud service.

Examples of support issues related to the cloud service:

  1. I need help setting up a new workstation (Windows, Mac, iPad, etc) to access the NPT cloud.
  2. I do not see my printer listed when I print from the NPT Cloud.
  3. I am not able to log into my hosted application.

How to get support:

NonProfit Technologies (that's us)
9am - 7pm ET
561-659-3570, press option 2 for support